Historically, the production of artefacts has been the main focus of a design activity. Though in recent years, there has been a shift towards emphasising more intangible qualities that can be designed, such as experience design, enabling design or service design. The argument for this shift has been the role of design thinking in re-framing what we understand the problem to be, and that designers need to perform and address ‘wicked problems’ in a holistic, systemic understanding of a situation.
What are the challenges and opportunities involved in this shift from designing aretefacts to systems? What change is required, and by whom? Or, is there need for change at all?
contact: Yoko dot Akama at rmit dot edu dot au