When you work in a large institution you are subject to highly centralised IT policies. You can understand what happens in such cultures, as their mission is not innovation, research, or teaching, but to ensure that the network is there all the time, works properly, and is not abused. Network integrity.
At my particular university this august group is known as ITS, Information Technology Services. I think the Services part is mock serious. They listen, and they certainly have done well in terms of the blogs my students run (we install them ourselves but they are happy to allow them), but we now have a rather substantial firewall. The Great Firewall.
Now firewalls make sense for all sorts of reasons, but it also means that for such institutions the default point you begin from is to largely shut everything except the obvious, and then possibly open others if and when someone makes a case. Hence I can no longer use my RSS client, ANT (video aggregation), most of the chatter that blogs rely on (pings and the like) is now broken, and I suspect, though haven’t had a chance to confirm, that I can no longer video conference using iChatAV. Various software products can no longer check for updates automatically.
Unfortunately, there isn’t a single thing in all of this that I can simply point to and say, “see, I can’t do my job”. Yes, it is really going to stuff up my second year curriculum, yes it seriously hinders my day to day teaching, research, and administration, but in each case the onus is on me, more than ITS, to demonstrate the legitimacy of the task. For example the blogs. We have a similar body, LTS (Learning Technology Services) who provide vast resources for elearning. The question to me is “why don’t I just use LTS?”, after all, this is their purpose. I can answer that they don’t have blogs (ah, “what’s wrong with the journal software though?”), everything is firewalled (“does it matter that student work is public, I mean, what if they’re writing something they shouldn’t?”), and students can’t customise and break things as they ought. But from a particular point of view, the problem is with me. It is an argument I need to make, if only because in such an environment innovation becomes stifled, or I could move to the computer science department (kidding) where, like in all universities, institutions like ITS know to leave well alone.
I’m the empowered user here. I can work out what ports I need opened and try and make a case for it. But what about everyone else? Just imagine all the possibilities that will not even be able to present themselves as possibilities because staff can’t even see them in the first place (download Skype, just doesn’t work because of the firewall, but the average user doesn’t know this, so it becomes another example of the ‘problem with computers’). It is a bit like not letting some academics have access to particular library shelves, unless you’re really really clever at finding that the shelf is actually there.
Tags:
hypertext,
teaching